Franchise Auditor I
The Franchise Auditor performs audits of franchise owners from start to finish, from selection of
Franchises audited to issuance of audit reports and collection of audit findings. In addition to
performing audits of franchises, this position is responsible for reviewing personal accounts and
related businesses owned by SERVPRO® franchise owners. The audits are performed primarily in order
to determine if franchises are properly reporting royalties. Auditors will provide recommendations
to franchises regarding office procedures and bookkeeping.

Major Duties and Responsibilities

• Review of Franchises in order to select and schedule audits of those Franchises determined to be
• at higher risk of incorrectly reporting sales.
• Complete in-house, resale, and voluntary audits in a timely basis.
• Review of accounting records, including financial statements, bank statements, and tax returns
• in order to determine if transactions are properly recorded.
• Correspond with Franchises and their office staffs and/or accountants regarding:
  • Audit notifications
  • Audit materials requested
  • Teaching and educating royalty reporting process
  • Issuance of audit reports
  • Collection of monies due
• Verbal and written communication with Franchises, Distributors, other Corporate Departments, including our Legal, Credit, and Accounting Departments, and other parties including Executive Management, as needed during audits.

Additional Responsibilities

• Preparation of status reports detailing audits and preparation of various other reports.
• Participation in special projects.

Required Qualification (Knowledge, Skills, and Abilities)

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Must be able to interact verbally with Franchise owners, franchise office staff, and franchise accountants as well as various corporate staff.
• Must be detail oriented.
• Must be proficient in QuickBooks and MS Office (especially Word and Excel).
• Ability to adapt to change quickly and multi-task. Several audits are in process at any given time.
• Must have initiative and perseverance. Must be able to confront and deal with auditees in difficult situations regarding unreported sales.

Related Work Experience

• Experience with financial auditing or similar including relationship building.

Education
Bachelor’s degree in finance, accounting, a business-related field is preferred, or any
equivalent combination of education and experience.

Working Conditions

• Fast-paced, high pressure office environment.
• Standard working hours, based on a 40-hour hybrid work week.
• Additional working hours required as needed to complete assignments and projects on schedule.