What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary
Servpro Headquarters acts as a billing intermediary between major Commercial clients and our 2000+ franchises. We enter all payments and perform validation of activities or jobs to remit the funds to our franchisees. This role actively and consistently supports all efforts to simplify and enhance the Franchise and Commercial client experience.
You will

• Coordinates centralized billing to Commercial Clients participating in our program daily.
• Partners with National Accounts to onboard new clients including documenting program requirements and understanding work order system requirements.
• Performs Audits of direct clients within internal systems such as Job File Audit and Great Plains.
• Performs account maintenance and compliance activities for all client accounts.
• Documents and maintains all invoicing procedures by client.
• Subject matter expert all current and future work order systems that require uploads for invoicing. Document and utilize experience to navigate future work order system requirements.
• Proficient use of Salesforce to research jobs and support clients and franchises.
• Prepare and understand financial reports as requested from National Account team or Commercial Client. Standardize or automate recurring reports.
• Act as liaison between Commercial Accounts Managers, Commercial Clients, and the Franchises while building relationships with internal and external clients.
• Balance accounts and audit jobs and research unpaid claims.
• Document business processes to maintain and strengthen internal controls, as well as finding opportunities for process improvement, and implementing solutions.
• Responsible for keeping the Policy & Procedures for position accurate and up to date.
• Audit support – including preparation of requested documents and coordination of supporting information requested by external auditors.
• Partner with work team for Commercial Aging resolution and enhancements to reduce aged receivables.
• Make sure accounting phones are always covered, including breaks and lunches.
• Assist with special accounting projects as assigned.

You have

• 4+ years of experience in an Accounting role required.
• 2+ years in National Account customer support for Franchisor operations, or comparable experience required.
• Microsoft Dynamics (Great Plains) or other ERP experience required.
• Highly proficient in Microsoft Office and Adobe.
• Strong customer service mindset
• Excellent problem solving and analytical skills.
• Highly organized, paying attention to detail and having the ability to multi-task.
• Ability to provide thorough reports and documentation of multiple activities.
• Must be flexible with high reliability and able to maintain strict confidentiality.
• Ability to work independently and on a team within a fast-paced environment.
• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Exercise independent decision-making skills and judgement with minimal supervision.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.