What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Learning Experience Specialist supports the Franchise Training Division’s training programs by ensuring the logistical and operational aspects of training events are executed smoothly. This role involves preparing classrooms and training areas, ensuring the functionality and availability of training materials, props, and equipment, focuses on preparing classrooms and training areas, maintaining equipment and materials, and performing light housekeeping and maintenance tasks. Reporting directly to the Supervisor, Learning Experience Operations the Learning Experience Specialist plays a critical role in delivering a professional and seamless training experience for franchisees.

You will

Execute training classroom set-up and break-down according to predefined room templates, ensuring all materials and equipment are in place and functional.

Perform housekeeping and cleaning tasks, arrange furniture, place student materials, and ensure classroom supplies and equipment are inventoried regularly and replenished as needed.

Prepare training areas for hands-on demonstrations and practice exercises by setting up equipment, samples of SERVPRO® products, and special materials and props.

Ensure all assigned tasks are completed on schedule and meet expectations, including classroom setup, cleaning, light maintenance, and preparation for hands-on practice exercises.

Set up auditoriums and other classrooms to accommodate meetings and sessions as requested.

Perform scheduled light maintenance tasks in training facilities, such as painting baseboards and trim.

Assist with event coordination by preparing materials, confirming logistics (e.g., catering, room reservations), and ensuring alignment with the Supervisor’s event plans.

Support communication efforts by distributing event-related information to registrants, facilitators, or vendors as directed by the Supervisor, ensuring timely and accurate updates.

Support the Franchise Training team and organizational initiatives by taking on additional responsibilities as needed.

You have

• Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Minimum of 3 -5 yrs. work experience as a Maintenance Technician or Custodian in a mid to large-sized organizational setting.
• Proficiency in operating equipment and tools used in light housekeeping and cleaning applications, with the ability to perform general property maintenance tasks.
• Basic proficiency with MS-Outlook. Working familiarity with standard office equipment. Basic keyboarding skills.
• Effective interpersonal and organizational skills. Must have the ability to successfully work with others from different backgrounds and experiences.
• Highly organized with a strong customer service focus.
• Certificates or skills certifications earned in specific vocational trade areas a plus.
• Cleaning or restoration industry experience is strongly desired.
• Service-industry experience is helpful.

Education

Minimum high school diploma or equivalent. A broad-based vocational skill set highly preferred.

Working Conditions

• Fast-paced, high pressure office environment.
• Standard working hours based on a 40-hour work week.
• Additional working hours required as needed to complete assignments and projects on schedule.
• Minimal travel as required for business needs.
• Position applicants must be able to lift 50 - 100 pounds independently or with assistance and special equipment.
• The ability to work around cleaning products and chemicals.
• The ability to travel independently and maintain a valid Driver’s License.
• Work location: On-site/hybrid

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.